Checklist – what every e-shop in Moldova needs to have?

The main page with the possibility of displaying popular and promotional products, indicating the offer validity period and price;

The “About us” page containing:

  • Full name, including the legal form of organization of the trader;

  • State identification number (IDNO) of the legal entity or individual entrepreneur/ entrepreneur’s patent number;

  • Legal address, e-mail address of the person, contact phone number;

  • The number and validity period of the notification, as well as the name of the public administration authority that issued the notification;

  • VAT code if applicable, etc.;

Product catalogue, with the possibility of:

  • Displaying the “Similar products” or “Recommended products” section, with the indication of the period of validity of the offer and the price, specifying the discounts and the discount time period,

  • Specification of whether taxes are included in prices and tariffs (for example, VAT),

  • Specification of whether delivery costs and/or other charges are included in the prices and rates, as well as their value, if applicable;

  • Product description.

The order registration page/shopping cart, with the possible application of discounts, indicating all discounts and all expenses (such as delivery and/or other expenses), as well as their value, if applicable, with the possibility of changing orders;

Electronic/online confirmation of receiving the order, including acceptance or rejection of the order made by the buyer;

Contacts with visible contact number, postal address, e-mail and technical chat support;

Terms of payment (accepted payment methods) and delivery (shipping conditions);

How to submit and deal with complaints;

Conditions for returning goods;

Reviews indicating the contact phone number and the address of the official website of the Agency for Consumer Protection and Market Surveillance;

Useful features of the website that include:

  • “One click order” button;

  • Search options;

  • Online support.

Other important features:

  • CMS (website/page maintenance software) – website maintenance software with many useful modules and adjustments, after SEO optimization;

  • Link to social media site page;

  • An outstanding logo, which is, in fact, the business card of all online shops.

Did you know?

Of all CEFTA markets, the Postal Reliability Index is best in Moldova (95).

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Legal disclaimer: This geographical map is for informational purposes only and does not constitute recognition of international boundaries or regions; GIZ makes no claims concerning the validity, accuracy or completeness of the maps nor assumes any liability resulting from the use of the information therein.

North Macedonia

Population 2057680
Population ages 16-64 13992.22
Internet use 85.3%
Internet shoppers 53.5%
Currency Macedonian denar
GDP per capita, PPP 21304.5

Albania

Population 2777690
Population ages 16-64 1861052
Internet use 83.1%
Internet shoppers 38.5%
Currency Albanian lek
GDP per capita, PPP 19496.20

Serbia

Population 6664450
Population ages 16-64 43318.93
Internet use 85.36%
Internet shoppers 64.18%
Currency Serbian dinar
GDP per capita, PPP 25061.9

Kosovo

Population 1761980
Population ages 16-64 11981.46
Internet use 90%
Internet shoppers 51%
Currency European euro
GDP per capita, PPP 14971.20

Bosnia & Herzegovina

Population 3233530
Population ages 16-64 21664.65
Internet use 83.38%
Internet shoppers 41.31%
Currency Bosnia and Herzegovina convertible mark
GDP per capita, PPP 20950.20

Moldova

Population 2538890
Population ages 16-64 17264.45
Internet use 76%
Internet shoppers 34%
Currency Moldovan leu
GDP per capita, PPP 15719

Montenegro

Population 617210
Population ages 16-64 4011.87
Internet use 88.36%
Internet shoppers 32.13%
Currency European euro
GDP per capita, PPP 28324.6

Resource and information center on key aspects of e-commerce for all CEFTA members.

ECOMMERCE FOR ALL

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Overview of the E-commerce Data for the CEFTA region.

Business Facts Indicators for E-commerce readiness Internet Use, E-shoppers and Digital Skills Categories of Online Shopping Internet Activities
View all e-commerce data
* This designation is without prejudice to positions on status and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.

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